Shipping policy
Thank you for shopping with us!
We strive to process and deliver your orders as quickly and reliably as possible. Please read our shipping policy below for important details.
Order Processing Time:
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time:
Since we partner with international suppliers, delivery times may vary depending on your location.
- United States: 7–12 business days
Please note: These are estimated times and not guaranteed. Actual delivery may be affected by customs, carrier delays, or high demand periods.
Shipping Cost:
- Shipping fees are calculated and clearly shown at checkout.
- We occasionally offer Free Shipping on selected products or during promotions.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package in real-time.
Important Notes
- Delivery times may be longer during peak seasons, holidays, or due to unforeseen events such as customs clearance, weather conditions, or courier disruptions.
- We appreciate your patience and understanding during such times.
Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the product price or shipping cost.
Incorrect Shipping Address
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
Contact Us
If you have any questions regarding shipping, please contact us through our
Customer Support
Email: infoluxenurture@gmail.com
Phone: +1 9402766287
Address: 8375 Sultana Ave unit 2, Fontana CA 92335, USA
We aim to respond within 24–48 business hours.