Refund policy

      Thank you for shopping with us! 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Your satisfaction is important to us. If you’re not completely happy with your purchase, we offer a clear and fair return and refund process to assist you.

Return Eligibility

You may request a return or refund if:

  • The item arrives damaged or defective

  • You receive the wrong product

  • The item is significantly different from its description

To qualify for a return:

  • The request must be submitted within 7 days of receiving your order

  • The product should be unused and in its original condition (when applicable)

Refund Process

Once your return request is approved:

  • We will review and verify the issue with our supplier

  • Approved refunds are processed within 5–10 business days

  • The refund will be issued to your original payment method

Non-Returnable Items

The following items are not eligible for returns:

  • Products damaged due to improper use

  • Final sale or clearance items

  • Customized or special-order products

Return Shipping

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect

  • If the issue is due to our error, we will cover the return shipping cost or provide a replacement

International Orders

As we partner with global suppliers, delivery and return times may vary depending on your location. We strive to resolve all issues as quickly and fairly as possible.

Refund Approval Conditions

Refunds are approved only after:

  • Verifying the reported issue

  • Confirming details with the supplier

  • Receiving valid proof (such as photos or videos, if required).                             

       Contact Us page or customer support :          

          For all inquiries, please contact us at:
          Email: infoluxenurture@gmail.com
         Phone: +1 9402766287
        Address: 8375 Sultana Ave unit 2, Fontana CA 92335, USA